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What is BlackBox?

BlackBox is a SaaS platform for building and deploying AI-powered voice agents, built on top of the Dasha voice AI orchestration platform. It provides a REST API for developers and a web interface for non-technical users to create, manage, and deploy conversational AI agents that can make and receive phone calls, integrate with websites, and handle real-time voice interactions.

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Key Capabilities

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🤖 AI Agent Configuration

  • Language Models: OpenAI, Groq, Grok, DeepSeek, or custom OpenAI-compatible providers
  • Voice Providers: ElevenLabs, Cartesia, Dasha, Inworld, Lmnt
  • Speech Recognition: Automatically managed by Dasha platform
  • Custom Prompts: Define agent personality and behavior
  • Function Calling: Integrate with external APIs and tools
  • Scheduling: Set business hours and timezone availability

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📞 Call Management

  • Outbound Calls: Schedule calls programmatically or via GUI
  • Inbound Calls: Receive calls on dedicated phone numbers
  • Call Queuing: Manual priority levels (1-10) when enqueuing calls
  • Recording: Automatic call recording with secure access
  • Analytics: Real-time metrics and performance tracking
  • Bulk Operations: Bulk call scheduling and management

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🌐 Integration Options

  • REST API: Full programmatic control
  • Web Widgets: Embeddable chat/voice components
  • Webhooks: Real-time event notifications
  • WebSocket: Live conversation streaming
  • Security: API tokens with origin restrictions

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Real-World Use Cases

24/7 automated first-line support that can escalate to humans when needed. Handle common inquiries, schedule appointments, and provide instant responses.

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Who Uses BlackBox?

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👨‍💻 Developers

Use our REST API to:
  • Build voice AI features into their applications
  • Programmatically create and manage AI agents
  • Schedule thousands of calls via API
  • Integrate voice agents into existing workflows
  • Handle webhooks for real-time call events

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👥 Non-Technical Users

Use our GUI to:
  • Create AI agents without writing code
  • Configure voice, personality, and conversation flows
  • Monitor call performance and agent effectiveness
  • Set up web widgets for customer support
  • Manage call campaigns and schedules

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Getting Started

Ready to create your first AI agent? Follow our Quick Start Guide to get up and running in minutes.
The guided agent builder provides default configurations so you can test your agent immediately after creation.

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Next Steps