> ## Documentation Index
> Fetch the complete documentation index at: https://blackbox.dasha.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Production Checklist

> Essential verification steps before launching your voice AI agent to production.

Complete these checks before enabling your agent for production traffic.

<Warning>
  Never enable an agent for production without completing all **Critical** items.
</Warning>

***

## Critical checks

### Agent configuration

* [ ] System prompt is production-ready (no placeholders or TODOs)
* [ ] Agent name and description are accurate (not "Test Agent")
* [ ] Agent is currently disabled (`isEnabled: false`)

### LLM and voice

* [ ] Model latency tested under 2 seconds
* [ ] Temperature set between 0.6-0.8
* [ ] TTS voice pronunciation verified for key terms
* [ ] Speech recognition tested with target accents

### Tools and integrations

* [ ] All tools tested in actual conversations
* [ ] Tool endpoints are production URLs (not localhost/staging)
* [ ] Tool authentication uses production credentials
* [ ] All URLs use HTTPS

### Security

* [ ] Production API keys configured and stored securely
* [ ] Web integration origins restricted (no wildcard `*`)
* [ ] Webhook endpoints use HTTPS with authentication

### Testing completed

* [ ] Core use case tested 10+ times with voice
* [ ] Multi-turn conversations maintain context
* [ ] Silence handling works (agent prompts after 5+ seconds)
* [ ] Interruption handling works (agent stops and listens)

### Monitoring

* [ ] Dashboard access verified for team
* [ ] Error alerts configured (alert when error rate > 5%)
* [ ] On-call rotation defined with escalation path

***

## Important checks

* [ ] System prompt reviewed by team member
* [ ] Edge cases tested (unclear input, out-of-scope requests)
* [ ] Tool timeout handling verified
* [ ] Support team trained on agent capabilities
* [ ] Incident response runbook created

***

## Launch procedure

### Pre-launch (1 hour before)

1. Verify all critical items completed
2. Run final end-to-end test
3. Confirm team is available and briefed
4. Confirm rollback plan is ready

### Go-live

1. Enable agent (`isEnabled: true`)
2. Review first 5 calls in real-time
3. Verify no errors or unexpected behavior

### First hour

* Active monitoring by team member
* Check error rate, latency, and webhook status
* Review early transcripts for issues

***

## Key metrics

| Metric            | Target | Alert threshold |
| ----------------- | ------ | --------------- |
| Error rate        | \< 5%  | > 10%           |
| Call success rate | > 80%  | \< 70%          |
| Webhook success   | > 95%  | \< 90%          |
| Latency           | \< 2s  | > 3s            |

***

## When to disable immediately

* Error rate > 20% for 10+ minutes
* Security breach suspected
* Agent providing harmful responses
* Unexpected cost spike

***

## Emergency rollback

1. **Disable agent** — Set `isEnabled` to `false`
2. **Notify stakeholders** — Inform team of incident
3. **Preserve evidence** — Export transcripts and logs
4. **Investigate** — Review recent changes
5. **Fix and re-test** — Before re-enabling

<Warning>
  Know how to disable your agent before going live. Practice the rollback procedure with your team.
</Warning>

***

## Related

<CardGroup cols={2}>
  <Card title="Call History" icon="chart-line" href="/docs/monitor/call-history">
    Monitor agent performance
  </Card>

  <Card title="Call Inspector" icon="magnifying-glass" href="/docs/test/call-inspector">
    Debug specific calls
  </Card>
</CardGroup>