> ## Documentation Index
> Fetch the complete documentation index at: https://blackbox.dasha.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand Agents, Tools, and Webhooks

> The four things you need to understand before building with Dasha BlackBox — agents, conversations, tools, and webhooks.

Four concepts make up Dasha BlackBox. Understand these and everything else clicks into place.

| Concept          | What it is                    | One-liner                                |
| ---------------- | ----------------------------- | ---------------------------------------- |
| **Agent**        | Your AI voice assistant       | The thing that talks                     |
| **Conversation** | A single interaction          | One phone call or chat session           |
| **Tool**         | An action the agent can take  | "Check order status", "Book appointment" |
| **Webhook**      | A notification to your server | "Call just ended, here's the transcript" |

***

## Building Blocks

### [Agents](/docs/introduction/agents)

Your AI voice assistant. Configure it once, deploy it, and it handles conversations autonomously.

### [Conversations](/docs/introduction/conversations)

A single interaction between your agent and a person — an inbound or outbound phone call.

### [Tools](/docs/introduction/tools)

Actions your agent can take mid-conversation. Check order status, book appointments, look up customer data.

### [Webhooks](/docs/introduction/webhooks)

Notifications to your server when things happen. Call started, call ended, tool needs execution.

***

## How They Connect

1. You create an **Agent** with prompt, LLM, voice, and optionally tools
2. A **Conversation** starts via phone or API
3. **Tools** execute when the agent needs external data
4. **Webhooks** notify your systems at key moments
5. Everything is recorded in the **Transcript**

***

## Quick reference

### API resources

| Resource | Endpoint         | Purpose                         |
| -------- | ---------------- | ------------------------------- |
| Agents   | `/api/v1/agents` | Create, update, delete agents   |
| Calls    | `/api/v1/calls`  | Schedule calls, get transcripts |
| Voices   | `/api/v1/voice`  | List available voices           |

***

## What's next

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/docs/introduction/quickstart">
    Create your first agent in 5 minutes
  </Card>

  <Card title="Create your first agent" icon="robot" href="/docs/create/creating-your-first-agent">
    Detailed walkthrough of all options
  </Card>

  <Card title="Add tools" icon="wrench" href="/docs/create/tools-and-functions">
    Let your agent take actions
  </Card>

  <Card title="Set up webhooks" icon="webhook" href="/docs/webhooks-and-events/webhooks-overview">
    Integrate with your systems
  </Card>
</CardGroup>