Configure business hours
- Dashboard
- API
Navigate to the Schedule tab when creating or editing an agent.
1
Set timezone
Select your timezone from the dropdown (e.g., “America/New_York”, “Europe/London”).
2
Configure daily hours
For each day (Monday–Sunday):
- Toggle the day ON to enable it
- Adjust Start Time and End Time
- Click + to add additional time blocks (split shifts)
3
Save changes
Click Save Agent to apply your schedule.
Call routing behavior
During business hours
- Agent accepts calls immediately
- Call proceeds normally
- Full conversation capabilities available
Outside business hours
Inbound calls:- Platform does not automatically reject based on schedule
- Use a start webhook to handle after-hours calls
- Alternative: Disable agent entirely during after-hours
- Calls are queued and wait for business hours
- Scheduler calculates next available time
- If deadline passes before working hours resume, call is canceled
Queue behavior
What’s next
Create Your Agent
Configure agent with schedule
Outbound Calls
Schedule outbound calls with deadlines
Webhooks
Handle after-hours calls with webhooks
Call History
Monitor call queue