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Documentation Index

Fetch the complete documentation index at: https://docs.blackbox.dasha.ai/llms.txt

Use this file to discover all available pages before exploring further.

Test systematically before going live. This guide covers testing workflow and checklists. What you’ll learn: Testing workflow, environments, and pre-launch checklists.
Enabled agents receive live calls immediately. Test with the agent disabled before enabling.

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Testing workflow

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Phase 1: Configuration

1

Create disabled agent

Set isEnabled: false and configure LLM, voice, and system prompt
2

Preview voice

Compare voices, adjust speed (0.9-1.1x recommended)
3

Test prompts

Use chat mode to iterate on prompts quickly
4

Test webhooks

Verify endpoints return HTTP 200

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Phase 2: Conversation testing

1

Test happy paths

Run ideal conversation flows
2

Test edge cases

Try unclear input, interruptions, out-of-scope requests
3

Test errors

Disconnect webhooks, test timeout handling
4

Voice quality

Switch to voice mode, check clarity and latency

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Phase 3: Integration testing

1

Test tools

Trigger each tool, verify parameter extraction
2

Test MCP connections

Validate server connectivity
3

Test schedule

Verify business hours behavior
4

Test concurrency

Schedule multiple calls via API

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Phase 4: Pre-production

1

End-to-end voice test

Test all conversation branches
2

Review metrics

Target: <2 seconds latency
3

Team review

Gather feedback on conversation quality
4

Enable for production

Monitor first 10-20 calls in Call Inspector

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Checklists

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Essential (every agent)

  • Voice sounds natural and clear
  • Core flows complete successfully
  • System prompt instructions followed
  • 10+ scenarios validated
  • Error handling tested

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Advanced (complex agents)

  • All tools execute successfully
  • Webhooks deliver and retry
  • MCP servers functional
  • Multi-turn coherence maintained

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Edge cases (production-critical)

  • Long silences handled (5+ seconds)
  • Background noise tolerated
  • Out-of-scope requests declined gracefully

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What’s next

Dashboard Testing

Test agents in the browser

Call Inspector

Analyze completed calls in detail