Analyze Completed Calls

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Access the Call Inspector

// Get inspector URL from call results
const results = await fetch('https://blackbox.dasha.ai/api/v1/callresults/search', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    callIds: ['your-call-id']
  })
}).then(r => r.json());

console.log('Inspector URL:', results.results[0].inspectorUrl);

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Inspector sections

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Call overview

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Header information

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Call type values

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Timestamps

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Custom data

{
  "callId": "660e8400-e29b-41d4-a716-446655440001",
  "status": "Completed",
  "duration": "00:03:45",
  "additionalData": {
    "customerId": "cust_789",
    "orderNumber": "ORD-12345"
  }
}

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Quick analysis

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Check conversation quality

1. Open the Transcript section
2. Scan for red flags: repetition, off-topic responses, user frustration
3. Listen to audio for voice quality issues
4. Review LLM logs if responses seem wrong

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Check performance

1. Open the Timeline section
2. Look at latency breakdown: STT, LLM, TTS
3. Identify the slowest component
4. Compare against targets (under 2s total)

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Debug failed calls

1. Check Status in the header
2. Look for error messages in system events
3. Review LLM logs for API errors
4. Check tool executions for failures

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Best practices

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During testing

• Review 5-10 test calls before enabling an agent for production
• Verify all conversation paths work as expected
• Check that tool executions succeed
• Confirm latencies are within acceptable ranges

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In production

• Sample 5-10% of calls randomly for quality review
• Review all failed calls within 24 hours
• Track performance trends over time
• Monitor tool success rates

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Data privacy

• Redact PII before sharing transcripts externally
• Comply with call recording consent laws in your jurisdiction
• Implement data retention policies
• Secure access to recordings with proper authentication

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What’s next