Call History

Find any past call. Filter by status, date, agent, or endpoint — then drill down to transcripts, recordings, and tool executions for complete conversation analysis. What you’ll learn: Filtering and searching calls, viewing call details, and API response structure.

Access call history

Dashboard
From agent
API

Navigate to Calls in the sidebar to view all calls.

// Search call results with pagination
const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/callresults/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      page: 0,
      size: 50
    })
  }
).then(r => r.json());

console.log(`Total calls: ${response.totalCount}`);
response.results.forEach(call => {
  console.log(`${call.callId}: ${call.callStatus}`);
});

Filter calls

By status

Filter calls by their final outcome:

Status	Description
Completed	Conversation finished successfully
Failed	Error occurred during call
Canceled	Call was canceled before completion
Running	Call currently in progress
Queued	Waiting in queue
Pending	Waiting to be queued
Created	Just created, not yet queued

API example: Filter by status

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/callresults/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      callStatuses: ['Completed', 'Failed'],
      page: 0,
      size: 50
    })
  }
).then(r => r.json());

Filter by date range

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/callresults/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      fromDate: '2025-01-01T00:00:00Z',
      toDate: '2025-01-31T23:59:59Z',
      page: 0,
      size: 50
    })
  }
).then(r => r.json());

console.log(`Calls in January: ${response.totalCount}`);

Filter by agent

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/callresults/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      agentIds: ['YOUR_AGENT_ID'],
      page: 0,
      size: 50
    })
  }
).then(r => r.json());

console.log(`Agent calls: ${response.totalCount}`);

Full-text search

Search across transcripts and metadata:

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/callresults/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      searchText: 'connection timeout',
      page: 0,
      size: 50
    })
  }
).then(r => r.json());

View call details

Quick details

Click any call row to expand inline details:

Full call ID — Complete identifier for API operations
Duration and timestamps — Precise timing information
Agent configuration — Agent that handled the call
Additional data — Custom metadata passed when scheduling
Transcript preview — Quick view of conversation

Open Call Inspector

Click the Inspect button for full analysis:

Complete transcript with timestamps
Audio recording playback
Tool execution logs
LLM interaction details
Performance metrics

Call Inspector

Deep dive into individual calls

API response structure

Search call results

Request: POST /api/v1/callresults/search Request body:

Field	Type	Description
`page`	integer	Page number (0-indexed)
`size`	integer	Results per page (max 100)
`fromDate`	DateTimeOffset	Filter start date
`toDate`	DateTimeOffset	Filter end date
`agentIds`	string[]	Filter by agents
`callStatuses`	CallStatus[]	Filter by status
`searchText`	string	Full-text search
`includeAggregations`	boolean	Include statistics

Example: Search response

{
  "results": [
    {
      "callId": "call_abc123",
      "agentId": "agent_def456",
      "orgId": "org_xyz",
      "callStatus": "Completed",
      "callType": "OutboundAudio",
      "createdTime": "2025-01-20T10:30:00Z",
      "completedTime": "2025-01-20T10:35:00Z",
      "durationSeconds": 300,
      "endpoint": "+1-555-123-4567",
      "callAdditionalData": {
        "customerId": "cust_123"
      },
      "transcription": [...],
      "result": {...},
      "inspectorUrl": "https://...",
      "recordingUrl": "https://..."
    }
  ],
  "totalCount": 150,
  "page": 0,
  "size": 20,
  "totalPages": 8,
  "executionTimeMs": 45
}

Structured failure attribution

Newly recorded failed calls can include an optional failure object. It is the same customer-safe object returned by result webhooks, Activity Logs, blocking SIP test calls, and terminal WebSocket errors.

{
  "callStatus": "Failed",
  "errorMessage": "Your configured LLM provider rejected the request. Provider response: model access denied",
  "failure": {
    "stage": "llm",
    "reason": "forbidden",
    "upstreamOwner": "customer",
    "protocol": "http",
    "statusCode": 403,
    "retryable": false,
    "message": "Your configured LLM provider rejected the request.",
    "upstreamMessage": "model access denied"
  }
}

failure is omitted or null for successful calls and historical records created before structured attribution was available. Missing or unfamiliar ownership fails closed to platform, which suppresses upstreamMessage. Do not infer stage or ownership from errorMessage; use the structured fields when present. The completed-call fallback returned by GET /api/v1/calls/{callId} uses the same shape. The blocking SIP test-call API also includes the optional object in its terminal result.

Get single call

Request: GET /api/v1/calls/{callId} Returns call details including status, timestamps, and endpoint.

Get call queue

View scheduled and pending calls: Request: GET /api/v1/calls/queue/list Query parameters:

Parameter	Type	Description
`skip`	integer	Items to skip
`take`	integer	Items to return (max 1000)
`agentId`	string	Filter by agent
`status`	CallStatus[]	Filter by status
`fromDate`	DateTimeOffset	Filter start date
`toDate`	DateTimeOffset	Filter end date

Call statistics

Get aggregated call statistics: Request: GET /api/v1/calls/statistics/statuses

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/calls/statistics/statuses',
  { headers: { 'Authorization': 'Bearer YOUR_API_KEY' } }
).then(r => r.json());

console.log('Call counts by status:', response.statuses);
// { Created: 5, Pending: 3, Queued: 10, Running: 2, Completed: 150, Failed: 12, Canceled: 8 }

Common tasks

Find failed calls

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/callresults/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      callStatuses: ['Failed'],
      sortField: 'completedTime',
      sortDirection: 'Descending',
      size: 50
    })
  }
).then(r => r.json());

// Review error messages
response.results.forEach(call => {
  console.log(`${call.callId}: ${call.errorMessage}`);
});

Search by custom field

Query calls using custom fields in additional data:

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/callresults/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      additionalDataFilters: {
        'result.postCallAnalysis.sentiment': 'positive',
        'result.postCallAnalysis.info.age': { 'gte': 25, 'lte': 65 }
      },
      size: 100
    })
  }
).then(r => r.json());

Get aggregations

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/callresults/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      includeAggregations: true,
      aggregationFields: ['result.postCallAnalysis.sentiment'],
      size: 0  // Only get aggregations, no results
    })
  }
).then(r => r.json());

console.log('Status counts:', response.aggregations?.statusCounts);
console.log('Agent counts:', response.aggregations?.agentCounts);

Call statuses reference

Status	Description
Created	Call created but not yet queued
Pending	Waiting to be queued
Queued	In queue, waiting for resources
Running	Call in progress
Completed	Successfully finished
Failed	Error occurred
Canceled	Manually canceled or deadline exceeded

What’s next

Call Inspector

Deep dive into individual calls

Conversations

Understand call transcripts

Concurrency Monitoring

Monitor active calls

Introduction

Create

Test

Deploy

Monitor

Advanced Features

Troubleshooting

Access call history

Filter calls

By status

View call details

Quick details

Open Call Inspector

Call Inspector

API response structure

Search call results

Structured failure attribution

Get single call

Get call queue

Call statistics

Common tasks

Call statuses reference

What’s next

Call Inspector

Conversations

Concurrency Monitoring

​Access call history

​Filter calls

​By status

​View call details

​Quick details

​Open Call Inspector

Call Inspector

​API response structure

​Search call results

​Structured failure attribution

​Get single call

​Get call queue

​Call statistics

​Common tasks

​Call statuses reference

​What’s next

Call Inspector

Conversations

Concurrency Monitoring

Access call history

Filter calls

By status

View call details

Quick details

Open Call Inspector

API response structure

Search call results

Structured failure attribution

Get single call

Get call queue

Call statistics

Common tasks

Call statuses reference

What’s next