Activity Logs

Track what happened, when, and why. Activity logs capture every significant event across your organization — from webhook deliveries to tool executions to agent configuration changes. What you’ll learn: How to search and filter activity logs, understand event types and severities, and use the API for programmatic access.

Access activity logs

Dashboard
API

Navigate to Activity Logs in the sidebar to view all events across your organization.

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      page: 0,
      size: 50,
      sortDirection: 'Descending'
    })
  }
).then(r => r.json());

console.log(`Total events: ${response.totalCount}`);
response.results.forEach(event => {
  console.log(`[${event.severity}] ${event.type}: ${event.message}`);
});

Event types

Activity logs capture events across four categories:

Agent lifecycle

Type	Description
AgentCreated	A new agent was created
AgentUpdated	An existing agent was updated
AgentDeleted	An agent was deleted
AgentCloned	An agent was cloned from another agent

Conversation lifecycle

Type	Description
CallCreated	A conversation was created via REST API or WebSocket
CallBulkScheduled	A bulk batch of conversations was scheduled
CallCanceled	A conversation was canceled
CallCompleted	A conversation completed successfully
CallFailed	A conversation failed
CallDeadlineExceeded	A conversation exceeded its deadline
CallDispatched	A conversation was dispatched to the runner for execution
CallReceived	An incoming call was received
CallRejectedByWebhook	A conversation was rejected by the start webhook

Webhooks

Type	Description
WebhookSuccess	A webhook was delivered successfully
WebhookFailed	A webhook delivery failed

Runtime events

Type	Description
ToolCallSuccess	A tool call executed successfully during a conversation
ToolCallFailed	A tool call failed during a conversation
McpCallExecuted	An MCP (Model Context Protocol) call was executed

Configuration changes

Type	Description
ConfigurationCreated	A configuration resource was created (provider, SIP, media, integration)
ConfigurationUpdated	A configuration resource was updated
ConfigurationDeleted	A configuration resource was deleted

Severity levels

Each event has a severity level indicating its importance:

Severity	Description	Examples
Info	Normal operation, no action required	Successful webhook delivery, call completed
Warning	Something unusual happened but operation continued	Slow webhook response, retry succeeded
Error	An operation failed	Webhook timeout, tool call error
Critical	Severe failure requiring immediate attention	Authentication failure, system unavailable

Caller types

Events track who initiated the action:

Caller	Description
User	Action initiated by a user via API, dashboard, or web interface
System	Action initiated by the platform (scheduler, webhooks, internal processes)

Filter activity logs

By event type

Filter to specific event types to focus your analysis:

Filter by type

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      types: ['WebhookFailed', 'ToolCallFailed'],
      size: 50
    })
  }
).then(r => r.json());

console.log(`Failed events: ${response.totalCount}`);

By severity

Focus on errors and critical issues:

Filter by severity

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      severities: ['Error', 'Critical'],
      size: 100
    })
  }
).then(r => r.json());

response.results.forEach(event => {
  console.log(`[${event.severity}] ${event.message}`);
  if (event.metadata) {
    console.log('  Details:', JSON.stringify(event.metadata, null, 2));
  }
});

By date range

Query events within a specific time window:

Filter by date range

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      fromDate: '2026-04-01T00:00:00Z',
      toDate: '2026-04-15T23:59:59Z',
      size: 100
    })
  }
).then(r => r.json());

console.log(`Events in range: ${response.totalCount}`);

By agent or call

Track events for a specific agent or call:

Filter by agent

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      agentIds: ['YOUR_AGENT_ID'],
      size: 50
    })
  }
).then(r => r.json());

Filter by call

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      callIds: ['YOUR_CALL_ID'],
      size: 50
    })
  }
).then(r => r.json());

Full-text search

Search across event messages and metadata:

Text search

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      searchText: 'timeout',
      size: 50
    })
  }
).then(r => r.json());

console.log(`Events mentioning "timeout": ${response.totalCount}`);

Aggregations

Search results include aggregated counts for quick analysis. These show how events break down by type, severity, and caller across all matching results — not just the current page.

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      fromDate: '2026-04-01T00:00:00Z',
      toDate: '2026-04-15T23:59:59Z',
      size: 0  // Only get aggregations, no results
    })
  }
).then(r => r.json());

console.log('By type:', response.aggregations?.typeCounts);
// { WebhookSuccess: 1523, ToolCallSuccess: 892, CallCompleted: 456, ... }

console.log('By severity:', response.aggregations?.severityCounts);
// { Info: 2800, Warning: 45, Error: 12, Critical: 1 }

console.log('By caller:', response.aggregations?.callerCounts);
// { System: 2750, User: 108 }

API response structure

Search activity logs

Request: POST /api/v1/activity-logs/search Request body:

Field	Type	Default	Description
`page`	integer	0	Page number (0-indexed)
`size`	integer	20	Results per page (max 100)
`types`	ActivityEventType[]	—	Filter by event types
`severities`	ActivityEventSeverity[]	—	Filter by severity levels
`callers`	ActivityEventCaller[]	—	Filter by caller (User, System)
`userEmail`	string	—	Filter by user email
`callIds`	string[]	—	Filter by call IDs
`agentIds`	string[]	—	Filter by agent IDs
`fromDate`	DateTimeOffset	—	Start of date range
`toDate`	DateTimeOffset	—	End of date range
`searchText`	string	—	Full-text search query
`sortField`	string	”timestamp”	Field to sort by
`sortDirection`	SortDirection	Descending	Ascending or Descending

Response example

{
  "results": [
    {
      "eventId": "evt_abc123",
      "orgId": "org_xyz",
      "userEmail": null,
      "type": "WebhookSuccess",
      "severity": "Info",
      "callId": "call_def456",
      "agentId": "agent_ghi789",
      "message": "Webhook delivered successfully to https://api.example.com/webhook",
      "caller": "System",
      "metadata": {
        "url": "https://api.example.com/webhook",
        "statusCode": 200,
        "responseTimeMs": 145
      },
      "timestamp": "2026-04-15T10:30:00Z"
    },
    {
      "eventId": "evt_def456",
      "orgId": "org_xyz",
      "userEmail": "developer@company.com",
      "type": "AgentUpdated",
      "severity": "Info",
      "callId": null,
      "agentId": "agent_ghi789",
      "message": "Agent configuration updated",
      "caller": "User",
      "metadata": {
        "changedFields": ["systemPrompt", "ttsConfig"]
      },
      "timestamp": "2026-04-15T10:25:00Z"
    }
  ],
  "totalCount": 2858,
  "page": 0,
  "size": 20,
  "totalPages": 143,
  "aggregations": {
    "typeCounts": {
      "WebhookSuccess": 1523,
      "CallCompleted": 456,
      "ToolCallSuccess": 892
    },
    "severityCounts": {
      "Info": 2800,
      "Warning": 45,
      "Error": 12,
      "Critical": 1
    },
    "callerCounts": {
      "System": 2750,
      "User": 108
    }
  },
  "executionTimeMs": 23
}

Common tasks

Find all failed webhooks

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      types: ['WebhookFailed'],
      sortDirection: 'Descending',
      size: 50
    })
  }
).then(r => r.json());

response.results.forEach(event => {
  console.log(`Call ${event.callId}: ${event.message}`);
  if (event.metadata) {
    console.log(`  URL: ${event.metadata.url}`);
    console.log(`  Error: ${event.metadata.error || event.metadata.statusCode}`);
  }
});

Debug a specific call

// Get all events for a specific call
const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      callIds: ['YOUR_CALL_ID'],
      sortField: 'timestamp',
      sortDirection: 'Ascending',
      size: 100
    })
  }
).then(r => r.json());

// Timeline of events
response.results.forEach(event => {
  const time = new Date(event.timestamp).toISOString();
  console.log(`${time} [${event.type}] ${event.message}`);
});

Monitor tool call failures

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      types: ['ToolCallFailed'],
      fromDate: new Date(Date.now() - 24 * 60 * 60 * 1000).toISOString(), // Last 24h
      size: 100
    })
  }
).then(r => r.json());

// Group by tool name
const byTool = {};
response.results.forEach(event => {
  const toolName = event.metadata?.toolName || 'unknown';
  byTool[toolName] = (byTool[toolName] || 0) + 1;
});

console.log('Tool failures by name:', byTool);

Track agent configuration changes

const response = await fetch(
  'https://blackbox.dasha.ai/api/v1/activity-logs/search',
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
      'Content-Type': 'application/json'
    },
    body: JSON.stringify({
      types: ['AgentCreated', 'AgentUpdated', 'AgentDeleted'],
      callers: ['User'],
      size: 50
    })
  }
).then(r => r.json());

response.results.forEach(event => {
  console.log(`${event.userEmail} ${event.type} agent ${event.agentId}`);
  if (event.metadata?.changedFields) {
    console.log(`  Changed: ${event.metadata.changedFields.join(', ')}`);
  }
});

Troubleshooting with activity logs

Activity logs are your first stop when debugging issues. Here’s how to approach common problems:

Webhook not triggering?

Search for WebhookFailed events for your agent
Check the metadata field for error details (timeout, DNS failure, HTTP status)
Verify webhook URL is publicly accessible

Tool calls failing silently?

Filter by types: ['ToolCallFailed'] and your call ID
Review error messages and response times in metadata
Check if the tool webhook is responding within the 10-second timeout

Unexpected call behavior?

Get the full event timeline for the call ID (sort ascending by timestamp)
Look for warning or error severity events
Check if CallRejectedByWebhook or CallFailed events explain the issue

Activity logs are retained for 90 days. For longer retention or compliance requirements, export logs periodically using the search API.

What’s next

Call History

View and search past calls

Call Inspector

Deep dive into individual calls

Webhook Events

Understand webhook payloads

Testing Webhooks

Test webhook delivery

Introduction

Create

Test

Deploy

Monitor

Advanced Features

Troubleshooting

Access activity logs

Event types

Agent lifecycle

Conversation lifecycle

Webhooks

Runtime events

Configuration changes

Severity levels

Caller types

Filter activity logs

By event type

By severity

By date range

By agent or call

Full-text search

Aggregations

API response structure

Search activity logs

Common tasks

Troubleshooting with activity logs

Webhook not triggering?

Tool calls failing silently?

Unexpected call behavior?

What’s next

Call History

Call Inspector

Webhook Events

Testing Webhooks

​Access activity logs

​Event types

​Agent lifecycle

​Conversation lifecycle

​Webhooks

​Runtime events

​Configuration changes

​Severity levels

​Caller types

​Filter activity logs

​By event type

​By severity

​By date range

​By agent or call

​Full-text search

​Aggregations

​API response structure

​Search activity logs

​Common tasks

​Troubleshooting with activity logs

​Webhook not triggering?

​Tool calls failing silently?

​Unexpected call behavior?

​What’s next

Call History

Call Inspector

Webhook Events

Testing Webhooks

Access activity logs

Event types

Agent lifecycle

Conversation lifecycle

Webhooks

Runtime events

Configuration changes

Severity levels

Caller types

Filter activity logs

By event type

By severity

By date range

By agent or call

Full-text search

Aggregations

API response structure

Search activity logs

Common tasks

Troubleshooting with activity logs

Webhook not triggering?

Tool calls failing silently?

Unexpected call behavior?

What’s next