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Documentation Index

Fetch the complete documentation index at: https://docs.blackbox.dasha.ai/llms.txt

Use this file to discover all available pages before exploring further.

Every conversation progresses through defined states, generates a transcript, and produces metadata you can access via API or webhooks. This page covers how each type works.

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Conversation types

TypeHow it startsUse case
Inbound phoneCustomer calls your phone numberSupport lines, hotlines
Outbound phoneYour agent calls a customerReminders, sales, notifications
Web voiceUser clicks widget on your websiteWebsite support, embedded assistants
Web chatUser types in widget on your websiteText-based support, live chat
TestYou click “Test” in dashboardDevelopment, debugging

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Conversation states

StateWhat’s happening
CreatedCall scheduled but not yet queued
QueuedWaiting for available resources
RunningActive conversation in progress
CompletedEnded normally
FailedError occurred (network, timeout, etc.)
CanceledStopped before completion

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What’s recorded

Every conversation automatically captures:
  • Full transcript — Everything said, timestamped
  • Audio recording — The actual audio (configurable)
  • Post-call analysis — Custom labels and insights extracted from the conversation
  • Errors — Any issues that occurred 
const conversation = await fetch(
  `https://blackbox.dasha.ai/api/v1/calls/${callId}`,
  { headers: { 'Authorization': 'Bearer YOUR_API_KEY' } }
);
// Returns: { transcription, durationSeconds, status, result, ... }

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What’s next

Tools

Let your agent take actions

Webhooks

Get notified when things happen

Call Inspector

Analyze completed conversations

Inbound Calls

Set up phone numbers