Enable Agent Actions with Tools

{
  "name": "checkOrderStatus",
  "description": "Look up order status by order number. Use when customer asks about their order, shipping, or delivery.",
  "parameters": {
    "type": "object",
    "properties": {
      "orderNumber": {
        "type": "string",
        "description": "The order number like ORD-12345"
      }
    },
    "required": ["orderNumber"]
  },
  "webhookUrl": "https://api.yourcompany.com/webhooks/order-status"
}

{
  "type": "ToolWebHookPayload",
  "status": "Running",
  "callId": "call_abc123",
  "agentId": "agent_xyz789",
  "orgId": "org_123",
  "toolName": "checkOrderStatus",
  "arguments": {
    "orderNumber": "ORD-12345"
  },
  "callAdditionalData": {},
  "agentAdditionalData": {}
}

{
  "status": "shipped",
  "orderNumber": "ORD-12345",
  "shippedDate": "2025-01-15",
  "carrier": "FedEx",
  "trackingNumber": "789123456789",
  "estimatedDelivery": "2025-01-18"
}