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Four concepts make up Dasha BlackBox. Understand these and everything else clicks into place.

Building Blocks

Agents

Your AI voice assistant. Configure it once, deploy it, and it handles conversations autonomously.

Conversations

A single interaction between your agent and a person — an inbound or outbound phone call.

Tools

Actions your agent can take mid-conversation. Check order status, book appointments, look up customer data.

Webhooks

Notifications to your server when things happen. Call started, call ended, tool needs execution.

How They Connect

  1. You create an Agent with prompt, LLM, voice, and optionally tools
  2. A Conversation starts via phone or API
  3. Tools execute when the agent needs external data
  4. Webhooks notify your systems at key moments
  5. Everything is recorded in the Transcript

Quick reference

API resources


What’s next

Quickstart

Create your first agent in 5 minutes

Create your first agent

Detailed walkthrough of all options

Add tools

Let your agent take actions

Set up webhooks

Integrate with your systems